Last updated: 6 October 2026
1. Order cancellation
- You can cancel an order before it is shipped by contacting us through the Contact page with your order number.
- Once an order has been shipped, it cannot be cancelled. You may refuse delivery or follow the return process below if eligible.
- If we cancel an order (for example due to stock issues), you will receive a full refund.
2. Returns & replacements
Because Revitix products are personal-care items, we cannot accept returns of opened or used products for hygiene and safety reasons. We will, however, arrange a replacement or refund if:
- the product arrives damaged, leaking or tampered with;
- you receive the wrong product; or
- the product is expired or defective.
3. How to raise a request
- Contact us within 48 hours of delivery through the Contact page.
- Share your order number and clear photos or a short unboxing video showing the issue and the packaging.
- Our team will review your request and respond within 2 business days.
4. Conditions for return
- The product must be unused (except in case of a defect), with original packaging and labels intact.
- Requests made after the 48-hour window, or without supporting evidence, may not be accepted.
- Products damaged due to misuse after delivery are not eligible.
5. Refund process
- Once your request is approved, the refund is initiated to your original payment method.
- Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider.
- For Cash on Delivery orders, the refund is made by bank transfer or UPI to the details you provide.
- Shipping charges, if any, are non-refundable except where the error is ours.
6. Failed or double payments
If money was deducted but your order was not confirmed, the amount is usually auto-reversed by the bank within 5–7 business days. If it is not, please contact us with your transaction details.
7. Contact us
For help with a cancellation, return or refund, reach us through the Contact page.